How to raise
questions
- Focus on one thing at a time.
- Ask how, who, what, when, where, why? What else?
- Avoid yes or no questions with are, do, could, would, or should.
- Don't throw in information and name drop to pretend you know more. Less information is more.
- Pinpoint questions, use persistent questions, and non pertinent questions.
- Four areas of discovery: Link questions to people, places, things, event/time.
- Do what therapist do and say something similar to "I am listening"
- Frame and repeat questions for evaders who do not answer the question.
- Ask people why they know so much about certain subject. You may find something new.
- Get a moving picture, not a snap shot.
- Jump around in time forward backward questioning instead of chronological past.
- Why ask the question if you do not listen to the answer. We are constantly doing information collection, but need time to process information and come to conclusions.
- Listen, take notes, review notes within 24 hrs.
- Selling – Convincing the information told is true.
- Telling – Recalling facts.
- Incongruent style of storytelling, use time line questioning and highlight who.
- Deception: Enunciating of key words, pace of speech, tightness in the voice, filler words, and shift in tone of voice.
- Deception could also be deviation from baseline: Illustrator, barrier, adapter, regulator
- Direct questioning, "we know all" approach. Creates a stressful situation to see how that person behaves.
- Reinforce users that you are listening with basic discovery area from people, places, things, events.
- Don't say you understand completely with your own stories. Tell them you care completely.
- Questions can be used to help people come to conclusions of their own.
- Questions can be tools for connection not interrogation.
- Conversation is not a soliloquy.
- Discovery in self and others is where curiosity can take you.
- 2+6/f*4
- question with curiosity of a 2 year old
- 6 interrogative (who, what, when, where, why, how)
- use follow up questions
- use 4 discovery areas (people, places, things, events)
- ask questions in a person's area of expertise (usually not more than 3 areas)
- six degree of separation to use questions to tie 2 unrelated topics together.
Great questions
- What is the happiness/saddest moments of your life?
- Who has had the biggest influence on you, and what lessons did you learn?
- Who has been the kindest person you met, and what lessons did you learn?
- What is your earliest memory?
- What is your favorite memory of me?
- If you could hold onto only one memory, what would it be?
- If this was our last conversation, what words of wisdom can you give me?
- How is life different from what you imagined?
- Why was I born?
- What is life?
- What is death?
- What is reality?
- Where is heaven?
- When will i feel satisfied
- Whom can I trust
- How do i know if i'm in love
- How do I know he really loves me
- What would happen if...
